Frequently Asked Questions
If a sale is made and later cancelled or refunded, the commission for that purchase will be deducted from your “Ledger”.
Commission is paid out once a month at the end the month. Payments will be made between the 28th and 31st of each month via Paypal.
In your Stryv affiliates account, if you scroll down the page you can see “Ledger” which will show who has purchased what. Below ledger you will see “Payments” which will be what commission is due to be paid to you.
In your Stryv Affiliate account we have provided a couple of emails to use to send out to your contacts. You can use these affiliate emails and simply enter your affiliate link. If you do not enter your own affiliate link, you will not get commission on the sales. If you require other information or marketing materials please contact firstname.lastname@example.org
If this has happened, it means that the person has not purchased the product through the link you provided. We are unfortunately not able to pay commission on products purchased without your link, so please ensure your referrals use the correct link when buying Stryv products.
Please ensure that when the person uses the link, the go directly through to purchase the product. If they navigate away this could affect the tracking and therefore mean you do not get commission on the sale.
Once you join the affiliate programme, your links can be found in your Stryv affiliate account. You can login to your affiliate account by clicking here.
There are different links for each product so please ensure that you send out the right link for the product.
Stryv Products (DREAMS Dashboard or DREAMS Designer) is 50% commission
Stryv Training Programmes (Performance Lab or Stryv X) is 20% commission
Here at Stryv, we believe it is important to provide you with a simple way to streamline and manage your goals so you can spend more time and energy where it counts. This ethos applies to both our products and how we run our business.
For our Stryv products, if you are not satisfied within 60 days of purchasing, we will refund the product for you.
For our training programmes, such as StryvX, we care about having a real impact. We are truly invested in your success, so if you have completed all the modules up to 30 days after purchase and still aren't seeing a noticeable improvement one of our coaches will personally work with you in a one-on-one session. If after that session you still aren't seeing a noticeable improvement then we will issue a full refund.
Simply get in touch by emailing us at email@example.com and we will take care of this for you.
If you have not received a receipt or you are unsure of whether or not you have been billed for your purchase, please contact firstname.lastname@example.org so we can check this for you.
Most refunds take 24-48 hours to process and appear back in your account, however depending on your payment merchant and bank it can take as long as 7-10 working days.
If you have cancelled the card or bank account that you initially paid with, please tell us so we can look into how best to proceed.
If you have just purchased a product and you then request an immediate refund, the payment processor may not have taken the payment yet so while we will cancel and refund your product, no money may leave or return to your account. We will gladly send you proof of cancellation and refund to assure you your request has been taken care of.
If it has been longer than 10 working days but you still haven’t received the refund back into your bank account, please get in touch with email@example.com so we can help you further.
When you purchase a Stryv product, you should receive an automated email receipt for your purchase. If this doesn’t come to your inbox, please check your junk email/spam.
If you still don’t have the email, please contact firstname.lastname@example.org and we can send you confirmation of your purchase.
We accept payment by all major Card providers including American Express.
We also accept payment by PayPal.
There are a number of reasons your payment may not have gone through:
- your card has expired or been reissued
- insufficient funds
- your bank weren’t expecting this payment request
Your bank will not share with us the specific reason for declining our payment requests, but they should be able to let you know more information if you speak to them directly.
If you are using a paypal account, please check your paypal account for more information or contact Paypal directly.
The cost of Stryv Products differs per product. For information on pricing, please visit our 'Products' page, or simply click here.
You will receive an email response confirming your refund from us within 48 hours and then it can take 24-72 hours for the money to show up on your card or PayPal depending on your merchant provider and bank.
To request a refund, please contact our support team at email@example.com with your order number detailing the product you would like to have refunded and we will get to work on helping you as soon as possible.
All prices are in US Dollars unless otherwise specified.
Simply go to our 'Products' page, or click here, and you will see a list of Stryv products.
Click the 'Buy Now' button underneath the product you wish to purchase and follow the instructions.
Once you’ve bought your Stryv products, you will have access to your account which you can access by logging in and selecting the main menu button “My Stryv” in the top menu of the webpage. If you have bought multiple products then you will see a drop down to the different homepage of those products as you hover over 'My Stryv". You will also receive a link in your welcome email that will take you to these pages.
These pages are where you can download the different tools such as the D.R.E.A.M.S Dashboard or start watching and using the other training products and tools.
Yes! Stryv can offer you a one-off “Life Design Session” for $99 per hour.
This can be booked by emailing firstname.lastname@example.org.
This service allows you to ask questions about Stryv and work with a coach so you can begin mapping out some strong goals that you want to work towards, even if you don’t really know what those are right now.
You can also work directly with Zander the founder of Stryv who has coached Olympic Coaches & Athletes and Global Executives by booking a session by clicking here.
Thank you for purchasing our product! All purchases receive a welcome email containing login details and a password.
You can also reset your password by going to the "Login" page on our website and selecting "Password Help" and this will then send you an email with how to reset your password and login.
Please ensure you check your spam/junk email for your welcome email. Sometimes Spam filters are fussy, so you may receive some emails from Stryv but not others.
If the email is not in your spam/junk email, please email email@example.com with the email that you signed up with so that we can find your account and reset your details.
You will then receive an email with information on how to reset your password. If this email doesn’t come to your inbox, please check your spam.
If you still do not have your email, please double check the spelling of your email and contact firstname.lastname@example.org so we can help you reset your password.
Still have questions?
Get support by live chat or email.